When Production Licenses are upgraded, Sandbox Instance does not reflect the License Changes

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    • 18
    • Severity 3 - Minor
    • Jira Software, Jira Service Management

      Issue Summary

      When there is an increase in the number of Licenses in Production Site, the same is not captured in Sandbox instance. Instead, Sandbox continues to use the same number of licenses when it was created.

      Steps to Reproduce

      1. Create a Sandbox instance when Jira/JSM in Production has x number of licenses (let's say, 10 users).
      2. Now, upgrade the Production Licenses from x to y (let's say, from 10 users to 50 users).

      Expected Results

      Sandbox instance should capture the License Upgrade in Production and reflect the changes.

      Actual Results

      Sandbox continues to use the same number of Licenses when it was created.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            Assignee:
            schakravarty
            Reporter:
            Makesh Sundar
            Votes:
            7 Vote for this issue
            Watchers:
            14 Start watching this issue

              Created:
              Updated: