Problem:

• Users with insufficient privileges are encountering a generic "Something went wrong" message when attempting to initiate a cloud-to-cloud migration using the "copy data" option.
• This message is misleading and doesn't provide clear guidance.

Current State:

• Only Organization Admins and Site Admins (for older organizations) can initiate the migration.
• Users need to check their privileges manually before attempting migration.

Proposed Solution:

• Implement a pop-up message that informs users about insufficient privileges when they attempt to use the "copy data" option.
• The message should clearly state:
  • The required privilege level (e.g., Organization Admin or Site Admin).
  • Provide instructions on how to check their privileges (if applicable).

Workaround:

• In the meantime, encourage users to verify their privileges before attempting migration.

Additional Recommendations:

• Consider creating a feature request for Atlassian Cloud to improve the migration tooling:
  • Enhance privilege checks to prevent unauthorized users from even seeing the "copy data" option.
  • Offer alternative options for users with lower privileges, such as initiating a migration request that can be reviewed and approved by an admin.

Benefits:

• Improved user experience with clear and actionable information.
• Reduced confusion and frustration for users with insufficient privileges.