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Suggestion
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Resolution: Unresolved
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None
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9
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Jira Software, Confluence
Problem:
- Users with insufficient privileges are encountering a generic "Something went wrong" message when attempting to initiate a cloud-to-cloud migration using the "copy data" option.
- This message is misleading and doesn't provide clear guidance.
Current State:
- Only Organization Admins and Site Admins (for older organizations) can initiate the migration.
- Users need to check their privileges manually before attempting migration.
Proposed Solution:
- Implement a pop-up message that informs users about insufficient privileges when they attempt to use the "copy data" option.
- The message should clearly state:
- The required privilege level (e.g., Organization Admin or Site Admin).
- Provide instructions on how to check their privileges (if applicable).
Workaround:
- In the meantime, encourage users to verify their privileges before attempting migration.
Additional Recommendations:
- Consider creating a feature request for Atlassian Cloud to improve the migration tooling:
- Enhance privilege checks to prevent unauthorized users from even seeing the "copy data" option.
- Offer alternative options for users with lower privileges, such as initiating a migration request that can be reviewed and approved by an admin.
Benefits:
- Improved user experience with clear and actionable information.
- Reduced confusion and frustration for users with insufficient privileges.
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