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Suggestion
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Resolution: Unresolved
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151
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Jira Software, Jira Service Management, Confluence
Currently, If your cloud instance is using Atlassian’s new cloud billing engine, the uninstall button would be grayed out, and the stop trial button is not available instead, there is a Manage subscription button where you can only cancel the app subscription and you have to wait for the cancellation period.
To uninstall an app, you need to follow these steps:
- Click on the Manage Subscription button.
- You will be redirected to the Billing page for your cloud instance.
- Cancel the subscription for this add-on.
The app subscription will be canceled and scheduled for deletion after the cancellation period of 30 days.
If you would like to immediately delete the subscription and not wait for the cancellation period, you need to contact the billing team where they can immediately delete the app subscription upon your request.
This request is raised to have the ability to completely uninstall an app without the need to contact Atlassian Support or Billing team.
- relates to
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MP-185 Enable the "Uninstall" button no matter if it's under subscription or not
- Gathering Interest
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Hi,
There are apps with some automations can be scheduled and they will be triggered by Atlassian every day - in which user is not having any control to stop it.(May be in the app these kind of schedules can be deactivated based on the functionality supported in the app)
Sometimes either the app owner or the customer do not want to keep the data inside Atlassian once the app is not requried by the customer, it will be good to uninstall the app and clear all storage data with respect to that cusotmer. It will be helpful with respect to the amount of Storage used for the application and also the customer do not want to get any actions triggered by the plugin.
Thanks,
Kavitha