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  1. Atlassian Cloud
  2. CLOUD-11687

Better handling of entities during C2C Migration

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    • Jira Software, Jira Service Management

      Issue Summary

      During the C2C migration process, certain entities are duplicated and labelled with "(migrated)" appended to their names. This behaviour is intentional and aligns with the logic outlined in the document provided below.

      How C2C Links Migration Data

      Post-migration site administrators have to manually clean up these duplicate entities after the migration, which can be quite time-consuming and tedious.

      Suggested Solution

      • Enhance the entity mapping process to minimize the occurrence of duplicate entities during the migration.
      • An option should be provided to the admin, allowing them to assess the entity mapping and decide whether they want to create new fields or link them with existing ones. This feature will significantly benefit admins after migration, enabling them to make informed decisions based on a risk assessment, ultimately saving time and effort.

       

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              Unassigned Unassigned
              267882b95fa2 Naren Gupta
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                Created:
                Updated: