Uploaded image for project: 'Atlassian Cloud'
  1. Atlassian Cloud
  2. CLOUD-10055

Verified domain instances, admins change user's full name of a private user, receive "Successfully updated" yet the changes were not accepted

    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • None
    • None

      Steps to reproduce

      • Admin has the Domain verified in the instance
      • Navigate through the User Management
      • Try to update the user's full name of a user that is currently set as private.
      • User management shows the message "successfully updated."
      • The changes were not accepted

      Expected Result

      Admin would receive an error such as "The Atlassian Account is a "private" account so we can't update the user's details", and full name change fails.

      Actual Result

      Admin receives "successfully update" message, but the user's changes don't change.

            [CLOUD-10055] Verified domain instances, admins change user's full name of a private user, receive "Successfully updated" yet the changes were not accepted

            Monique Khairuliana (Inactive) made changes -
            Workflow Original: OnDemand v1 - Restricted [ 2311187 ] New: JAC Bug Workflow v3 [ 3724913 ]
            Status Original: Deployed [ 10036 ] New: Closed [ 6 ]
            SimY4 made changes -
            Status Original: Resolved - pending deploy [ 10061 ] New: Deployed [ 10036 ]
            SimY4 made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: In Progress [ 3 ] New: Resolved - pending deploy [ 10061 ]

            SimY4 added a comment -

            Fixed as part of KT-366

            SimY4 added a comment - Fixed as part of  KT-366
            SimY4 made changes -
            Status Original: Accepted [ 10060 ] New: In Progress [ 3 ]
            SimY4 made changes -
            Status Original: Open - untriaged [ 10059 ] New: Accepted [ 10060 ]
            Heitor T (Inactive) made changes -
            Link New: This issue is incorporated by ID-6217 [ ID-6217 ]
            Matheus Fernandes made changes -
            Description Original: *Steps to reproduce*

             - Admin has the Domain verified in the instance
             - Navigate through the User Management
             - Try to update the user's full name of a user that is currently set as private.
             - User management shows the message "successfully updated."
             - The changes were not accepted
             
            *Expected Result*

            Admin would receive an error such as "The Atlassian Account is a "private" account so we can't update the user's details", and full name change fails.

            *Actual Result*

             Admin receives "successfully update" message, but the user's changes don't change.
            New: h3. Steps to reproduce
             - Admin has the Domain verified in the instance
             - Navigate through the User Management
             - Try to update the user's full name of a user that is currently set as private.
             - User management shows the message "successfully updated."
             - The changes were not accepted

            h3. Expected Result

            Admin would receive an error such as "The Atlassian Account is a "private" account so we can't update the user's details", and full name change fails.
            h3. Actual Result

            Admin receives "successfully update" message, but the user's changes don't change.
            Felipe Pereira (Inactive) made changes -
            Description New: *Steps to reproduce*

             - Admin has the Domain verified in the instance
             - Navigate through the User Management
             - Try to update the user's full name of a user that is currently set as private.
             - User management shows the message "successfully updated."
             - The changes were not accepted
             
            *Expected Result*

            Admin would receive an error such as "The Atlassian Account is a "private" account so we can't update the user's details", and full name change fails.

            *Actual Result*

             Admin receives "successfully update" message, but the user's changes don't change.
            Felipe Pereira (Inactive) created issue -

              Unassigned Unassigned
              fpereira@atlassian.com Felipe Pereira (Inactive)
              Affected customers:
              8 This affects my team
              Watchers:
              13 Start watching this issue

                Created:
                Updated:
                Resolved: