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  1. Bitbucket Data Center
  2. BSERV-13040

Generating Support Zips from Mirror Farm results with greyed-out Download zip buttons

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • Icon: Medium Medium
    • None
    • 7.6.2
    • UI

      Issue Summary

      • Bitbucket DC web interface doesn't allow the admin to download Support Zips from a Mirror Farm

      Steps to Reproduce

      1. Set up Bitbucket DC with a Mirror Farm (with 2 or more nodes)
      2. Log into Bitbucket's web interface as System Admin, then navigate to Administration > Mirror support tools > Create support zip
      3. Create Support Zip from all nodes of the Mirror Farm and wait for the progress bar to reach 100%
      4. For each Support Zip, please note the following:
        • The message:

          Your support zip is ready to download. It was saved to <Bitbucket_Home>/shared/export/Bitbucket_<...>.zip

        • The Download zip button is greyed-out and you have to collect the file directly from the file system:

      Expected Results

      • The provided button to Download zip should be active and working.

      Actual Results

      • The provided button to Download zip is greyed-out and unusable.

      Workaround

      Open terminal session, cd into the indicated location and copy the files from there.

        1. create-zips-ui.png
          327 kB
          Marek Suchecki

              Unassigned Unassigned
              msuchecki Marek Suchecki (Inactive)
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                Created:
                Updated:
                Resolved: