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Email templates should be made customisable.

is duplicated by

BAM-1926 Make notifications (email, IM) template based to allow end user customisation

BAM-2741 I'd like to be able to edit the build failure notifications that are sent out.

BAM-1274 Can bamboo send xml reports generated by junit with build email alert

relates to

BAM-1831 HTML Emails

BAM-1999 Add artifacts section to build notification emails.

BAM-2753 Have an option to make failed builds/tests emails be set with a "high priority" flag

(1 relates to)