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  1. Bamboo Data Center
  2. BAM-18511

Improve error communication for "New access key is required but could not be added to Bitbucket Server" in Bamboo

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      Problem Definition

      When saving a Bitbucket Server repository in Bamboo, the error message New access key is required but could not be added to Bitbucket Server is not always indicative of the actual problem.

      For example, this can occur when the SSH key was successfully added via the Application Link to the Bitbucket Server repository however one of the below issues is causing a failure when testing the connection:

      1. Git SSH test failed to make a connection.
      2. Git executable couldn't be found / launched.
      3. Custom Git SSH executable couldn't be found / launched.

      Suggested Solution

      Communicate the underlying issue or exception to the UI when the error occurs.

      Notes

      Knowledge-base article with known causes and resolutions:

            [BAM-18511] Improve error communication for "New access key is required but could not be added to Bitbucket Server" in Bamboo

            Martyna Wojtas (Inactive) made changes -
            Resolution New: Timed out [ 10 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]

            Martyna Wojtas (Inactive) added a comment -
            Atlassian Update - 24 March 2020

            Hi,

            Thank you for raising this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low user engagement with this suggestion (number of votes, number of watchers).

            Although we're aware the issue is still important to those of you who were involved in the conversations around it, we want to be clear in managing your expectations. The Bamboo team is focusing on issues that have broad impact and high value, reflected by the number of comments, votes, support cases, and customers interested.

            Atlassian will continue to watch this issue for further updates, so please feel free to share your thoughts in the comments.

            Thank you,

            Bamboo Team

            Martyna Wojtas (Inactive) added a comment - Atlassian Update - 24 March 2020 Hi, Thank you for raising this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low user engagement with this suggestion (number of votes, number of watchers). Although we're aware the issue is still important to those of you who were involved in the conversations around it, we want to be clear in managing your expectations. The Bamboo team is focusing on issues that have broad impact and high value, reflected by the number of comments, votes, support cases, and customers interested. Atlassian will continue to watch this issue for further updates, so please feel free to share your thoughts in the comments. Thank you, Bamboo Team
            Martyna Wojtas (Inactive) made changes -
            Labels Original: support New: bamboo-bugs-grooming support
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3014126 ] New: JAC Suggestion Workflow 3 [ 3600777 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2703540 ] New: JAC Suggestion Workflow [ 3014126 ]
            Krystian Brazulewicz made changes -
            UIS New: 0
            SET Analytics Bot made changes -
            Support reference count New: 2
            Owen made changes -
            Issue Type Original: Improvement [ 4 ] New: Suggestion [ 10000 ]
            Owen made changes -
            Workflow Original: Bamboo Workflow 2016 v1 [ 2404332 ] New: Confluence Workflow - Public Facing v4 [ 2703540 ]
            Status Original: Needs Triage [ 10030 ] New: Gathering Interest [ 11772 ]
            Alexey Chystoprudov made changes -
            Component/s New: Bitbucket Server integration [ 18508 ]

              Unassigned Unassigned
              jowen@atlassian.com Jeremy Owen
              Votes:
              3 Vote for this issue
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: