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Suggestion
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Resolution: Low Engagement
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None
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0
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3
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When installing Bamboo 4.4.5, using MySQL5.x, if the database URL is incorrect at the database configuration step, no error messages appear in the UI and the page just reloads. When looking at the logs, it has recorded details of what the problem is, but it won't be possible to know why we can't proceed with the step up process without knowing where the log file is located and looking at the information in there.
The attached screenshot is the database configuration page after having and incorrect URl and clicking on the continue. Following is what appears in the log:
2013-06-10 16:16:09,566 ERROR [performSetupDatabaseConnectionBackgroundThread] [SetupDatabaseConnectionAction] Unable to look up database: com.mysql.jdbc.exceptions.jdbc4.MySQLNonTransientConnectionException: Could not create connection to database server. Attempted reconnect 3 times. Giving up. com.atlassian.config.bootstrap.BootstrapException: com.mysql.jdbc.exceptions.jdbc4.MySQLNonTransientConnectionException: Could not create connection to database server. Attempted reconnect 3 times. Giving up. at com.atlassian.config.bootstrap.DefaultAtlassianBootstrapManager.getTestDatabaseConnection(DefaultAtlassianBootstrapManager.java:358) at com.atlassian.bamboo.ww2.actions.setup.SetupDatabaseConnectionAction.validateDatabase(SetupDatabaseConnectionAction.java:100) at com.atlassian.bamboo.ww2.actions.setup.SetupDatabaseConnectionAction.execute(SetupDatabaseConnectionAction.java:45) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:601) at com.opensymphony.xwork.DefaultActionInvocation.invokeAction(DefaultActionInvocation.java:358) at com.opensymphony.xwork.DefaultActionInvocation.invokeActionOnly(DefaultActionInvocation.java:218) at com.opensymphony.webwork.interceptor.BackgroundProcess$1.run(BackgroundProcess.java:35) at java.lang.Thread.run(Thread.java:722) Caused by: com.mysql.jdbc.exceptions.jdbc4.MySQLNonTransientConnectionException: Could not create connection to database server. Attempted reconnect 3 times. Giving up. at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method) at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:57) at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45) at java.lang.reflect.Constructor.newInstance(Constructor.java:525) at com.mysql.jdbc.Util.handleNewInstance(Util.java:411) at com.mysql.jdbc.Util.getInstance(Util.java:386) at com.mysql.jdbc.SQLError.createSQLException(SQLError.java:1015) at com.mysql.jdbc.SQLError.createSQLException(SQLError.java:989) at com.mysql.jdbc.SQLError.createSQLException(SQLError.java:975) at com.mysql.jdbc.SQLError.createSQLException(SQLError.java:920) at com.mysql.jdbc.ConnectionImpl.connectWithRetries(ConnectionImpl.java:2385) at com.mysql.jdbc.ConnectionImpl.createNewIO(ConnectionImpl.java:2306) at com.mysql.jdbc.ConnectionImpl.<init>(ConnectionImpl.java:834) at com.mysql.jdbc.JDBC4Connection.<init>(JDBC4Connection.java:47) at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method) at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:57) at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45) at java.lang.reflect.Constructor.newInstance(Constructor.java:525) at com.mysql.jdbc.Util.handleNewInstance(Util.java:411) at com.mysql.jdbc.ConnectionImpl.getInstance(ConnectionImpl.java:416) at com.mysql.jdbc.NonRegisteringDriver.connect(NonRegisteringDriver.java:346) at java.sql.DriverManager.getConnection(DriverManager.java:579) at java.sql.DriverManager.getConnection(DriverManager.java:221) at com.atlassian.config.bootstrap.DefaultAtlassianBootstrapManager.getTestDatabaseConnection(DefaultAtlassianBootstrapManager.java:346) ... 10 more Caused by: com.mysql.jdbc.exceptions.jdbc4.MySQLSyntaxErrorException: Unknown database 'bamboo' at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method) at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:57) at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45) at java.lang.reflect.Constructor.newInstance(Constructor.java:525) at com.mysql.jdbc.Util.handleNewInstance(Util.java:411) at com.mysql.jdbc.Util.getInstance(Util.java:386) at com.mysql.jdbc.SQLError.createSQLException(SQLError.java:1054) at com.mysql.jdbc.MysqlIO.checkErrorPacket(MysqlIO.java:4187) at com.mysql.jdbc.MysqlIO.checkErrorPacket(MysqlIO.java:4119) at com.mysql.jdbc.MysqlIO.checkErrorPacket(MysqlIO.java:927) at com.mysql.jdbc.MysqlIO.proceedHandshakeWithPluggableAuthentication(MysqlIO.java:1709) at com.mysql.jdbc.MysqlIO.doHandshake(MysqlIO.java:1252) at com.mysql.jdbc.ConnectionImpl.coreConnect(ConnectionImpl.java:2483) at com.mysql.jdbc.ConnectionImpl.connectWithRetries(ConnectionImpl.java:2324) ... 23 more
[BAM-13304] Display an error message in the UI if the database URL is incorrect
| Resolution | New: Low Engagement [ 10300 ] | |
| Status | Original: Gathering Interest [ 11772 ] | New: Closed [ 6 ] |
| Labels | New: cleanup-seos-fy25 |
| Support reference count | Original: 2 | New: 3 |
| Workflow | Original: JAC Suggestion Workflow [ 3019241 ] | New: JAC Suggestion Workflow 3 [ 3603754 ] |
| Workflow | Original: Confluence Workflow - Public Facing v4 [ 2703421 ] | New: JAC Suggestion Workflow [ 3019241 ] |
| Support reference count | Original: 1 | New: 2 |
| UIS | New: 0 |
| Support reference count | New: 1 |
| Issue Type | Original: Improvement [ 4 ] | New: Suggestion [ 10000 ] |
Hello,
Thank you for submitting this suggestion. We appreciate you taking the time to share your ideas for improving our products, as many features and functions come from valued customers such as yourself.
Atlassian is committed to enhancing the security and compliance of our Data Center products, with an emphasis on sustainable scalability and improving the product experience for both administrators and end-users. We periodically review older suggestions to ensure we're focusing on the most relevant feedback. This suggestion is being closed due to a lack of engagement in the last four years, including no new watchers, votes, or comments. This inactivity suggests a low impact. Therefore, this suggestion is not in consideration for our future roadmap.
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Bamboo Data Center