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  1. Admin Experience
  2. AX-904

"Suggest changes" for a user that never accessed the site results in "Something went wrong"

    • Minor

      Issue Summary

      As a site-admin, when using the Suggest changes feature, it will fail with a "Something went wrong message if the user has never logged in to the site.

      Steps to Reproduce

      1. As a site-admin, invite a user to the site.
      2. Make sure that the user will not log-in or accept the invite.
      3. Go to the site's administration (I.E. https://examplesite.atlassian.net/admin) and tap the user's profile.
      4. On the right side, tap the Suggest changes button and fill it with a name/email address.

      Expected Results

      An email should be sent to the user.

      Actual Results

      A "Something went wrong" message is triggered on the bottom left:

      Workaround

      Have the user accepting the invite/accessing the site prior to suggesting the change.

            [AX-904] "Suggest changes" for a user that never accessed the site results in "Something went wrong"

            Rodrigo B. made changes -
            Component/s Original: Directory - Manage product access [ 48696 ]
            Component/s New: User Access - Manage app access groups [ 80143 ]
            Key Original: ID-7603 New: AX-904
            Support reference count Original: 2
            Project Original: Identity [ 16810 ] New: Admin Experience [ 24210 ]
            Angélica Luz made changes -
            Link New: This issue relates to ID-7708 [ ID-7708 ]
            Bianca R made changes -
            Resolution New: Not a bug [ 12 ]
            Status Original: Needs Triage [ 10030 ] New: Closed [ 6 ]
            Bugfix Automation Bot made changes -
            Support reference count Original: 1 New: 2
            Bugfix Automation Bot made changes -
            Support reference count New: 1
            Giuliano C. made changes -
            Summary Original: "Suggest changes" for a user that never access the site results in "Something went wrong" New: "Suggest changes" for a user that never accessed the site results in "Something went wrong"
            Giuliano C. made changes -
            Attachment New: wrong.png [ 392781 ]
            Giuliano C. created issue -

              Unassigned Unassigned
              gdecampos Giuliano C.
              Affected customers:
              0 This affects my team
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: