-
Type:
Bug
-
Resolution: Fixed
-
Priority:
High
-
Component/s: User Access - Manage app access groups
-
None
-
Minor
Summary
The new group's view is counting system-users.
Note: this bug does not impact the billing, that being said, there will be no extra charges regarding this problem.
Steps to Reproduce
- Navigate to Site Administration > Groups.
- In the image the Members count fro jira-software-users (10).

- Accessing the group there are 3 members (non system-users).

- When exporting the users' list (Users > Export > mark *Group membership) we can see the 10 users related to that group (3 regular users and 7 system-users).

Expected Results
The Members count should not consider system-users since they don't consume licenses and they are not 'manageable' users.
Actual Results
The system-users are being added to the total of Members displayed at the new Group's view.
Notes
By opening the developer console of your browser it's possible to find the GET call that fetches the users and at the response, you can see which system users are being counted as members of the group but don't show up at the list.
The name of the call is:
members?count=20&start-index=1
- is cloned from
-
AX-864 The new group's view is counting system-users as groups members.
-
- Closed
-
- relates to
-
AX-900 The new group's view is counting system-users as groups members
-
- Closed
-
-
CLOUD-10718 Number of "Group members" does not correspond to the users listed below
- Closed