-
Type:
Bug
-
Resolution: Timed out
-
Priority:
Low
-
Component/s: User Access - Approved domains / Self signup
-
None
-
Minor
Issue Summary
If a user has no permission to access Jira, but navigates to it, then Jira redirects to JSS, however, Jira is no longer redirecting to JSS with the permission-violation parameter. Without this parameter, JSS will try to redirect back to Jira. Jira will then redirect to JSS again, in an infinite loop. Eventually, a redirect limit is hit.
Steps to Reproduce
- Ensure a user does not have access to Jira.
- Log in as that user.
- Attempt to access Jira directly, via a URL like your-subdomain.jira-dev.com/jira
Expected Results
The user should be redirected to the request access screen, or account switcher, depending on other settings.
Actual Results
The user redirects several times in a loop, before the redirect limit is hit, and they're shown this screen.

Workaround
If the user is supposed to be able to request access to Jira, they can be added by an admin.
Otherwise they can logout manually if they have another account that has access.