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  1. Admin Experience
  2. AX-540

Update discovered products page to not count hidden system users

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      Problem definition

      The discovered products page shows products that an organization's managed accounts have created that are outside their organization for auditing purposes. It also lists how many users are on each product.

      Currently, it looks like the discovered products page is counting "system" users in the user count. These are accounts that are used on the backend but aren't actually users that would be visible to customer. For example: halp.com@connect.atlassian.com and confluence-chats-integration@connect.atlassian.com

      As an admin, I would like to see the true number of users on the discovered products page rather than have the numbers be inflated by hidden system users.

      Suggested resolution

      Update the discovered products page to not count hidden system users as actual users on the site.

      Workaround

      Visiting the site in question will show the actual user count for the site.

          Form Name

            [AX-540] Update discovered products page to not count hidden system users

            SET Analytics Bot made changes -
            Support reference count Original: 6 New: 7
            SET Analytics Bot made changes -
            Support reference count New: 6
            Rodrigo B. made changes -
            Component/s Original: Shadow IT - Discovered products [ 64995 ]
            Component/s New: Monitoring - Discovered apps [ 80160 ]
            Key Original: ACCESS-1321 New: AX-540
            Support reference count Original: 8
            Project Original: Atlassian Guard [ 18910 ] New: Admin Experience [ 24210 ]
            Roman P made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 1035437 ]
            SET Analytics Bot made changes -
            Support reference count Original: 7 New: 8
            Cole Norman made changes -
            Labels New: guard-s7
            SET Analytics Bot made changes -
            Support reference count Original: 6 New: 7
            SET Analytics Bot made changes -
            Support reference count Original: 5 New: 6
            Roman P made changes -
            Link New: This issue relates to ACCESS-1812 [ ACCESS-1812 ]
            SET Analytics Bot made changes -
            Support reference count Original: 4 New: 5

              gjones@atlassian.com Griffin Jones
              de1085a339e3 Luis S. (Inactive)
              Votes:
              7 Vote for this issue
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              10 Start watching this issue

                Created:
                Updated: