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  1. Admin Experience
  2. AX-493

The user count of the product displayed in Discovered Products is incorrect.

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    • Minor

      Issue Summary

      When viewing the "Discovered Products" page in Atlassian Access, you will see that the user count of the product displayed in Discovered Products is incorrect.

      Steps to Reproduce

      1. Have a user that has created a Confluence/Jira site that is a managed user
      2. Grant product access to some users at the above sites
      3. Check the "Discovered Products" page

      Expected Results

      The value of "user count" is equal to the number of users who have access granted in Step 2.

      Actual Results

      The value of "user count" is not equal to the number of users who have access granted in Step 2.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

        1. AtlassianSupport 2021-06-03 15.55.36.png
          29 kB
          K. Tajima
        2. AtlassianSupport 2021-06-03 15.55.49.png
          75 kB
          K. Tajima

            [AX-493] The user count of the product displayed in Discovered Products is incorrect.

            Meriem Dhahak made changes -
            Link New: This issue relates to AX-1554 [ AX-1554 ]
            Rodrigo B. made changes -
            Component/s Original: Shadow IT - Discovered products [ 64995 ]
            Component/s New: Monitoring - Discovered apps [ 80160 ]
            Key Original: ACCESS-1070 New: AX-493
            Support reference count Original: 20
            Project Original: Atlassian Guard [ 18910 ] New: Admin Experience [ 24210 ]
            Roman P made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 1035536 ]
            SET Analytics Bot made changes -
            Support reference count Original: 19 New: 20
            SET Analytics Bot made changes -
            Support reference count Original: 18 New: 19
            Matthew Hunter made changes -
            Labels Original: guard-s7 New: guard-s7 priority_bump
            Matthew Hunter made changes -
            Priority Original: Highest [ 1 ] New: Medium [ 3 ]
            Bugfix Automation Bot made changes -
            Priority Original: Low [ 4 ] New: Highest [ 1 ]
            SET Analytics Bot made changes -
            Support reference count Original: 17 New: 18
            SET Analytics Bot made changes -
            Support reference count Original: 16 New: 17

              48d91e7b076f Srividya Ramaswamy
              3fb4e7e36438 K. Tajima
              Affected customers:
              23 This affects my team
              Watchers:
              30 Start watching this issue

                Created:
                Updated: