Inviting/resending invite for users on an org with no products indicates success in UI but no email is sent

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    • Severity 3 - Minor

      Issue Summary

      When a customer creates an organization but does not add any cloud products other than Access, the UI indicates to the customer that they can add/invite users to the org and resend invitations for those users, but no invitation is actually sent.

      Steps to Reproduce

      1. Create new Atlassian Organization as a new user
      2. Start a 30-day trial of Atlassian Access
      3. Do not add any other Products or Sites
      4. Navigate to Directory > Users
      5. Click Invite users
      6. Input email address not associated with an existing Atlassian account
        • OR an email address associated with an Atlassian account which doesn't have any cloud product access
      7. Click Invite users
      8. Click Resend invite for any user in "Invited" status{}

      Expected Results

      • The user is added to the list of Users with Status of "Invited"
      • An invitation email is sent to the invited user
      • When Resend invite is clicked, a message pops up in the lower left corner indicating an email was sent:

        Reminder sent!
        An email has been sent to the user to complete their account activation

      • An invitation email is sent to the re-invited user

      OR

      • The user is added to the list of Users with Status of "Invited - Invitation not sent"
      • No email is sent to the invited user
      • When Resend invite is clicked, customer receives a message indicating that no email can be sent because there are no (cloud) Products linked to the Org
      • No email is sent to the invited user

      Actual Results

      • The user is added to the list of Users with Status of "Invited"
      • No email is sent to the invited user
      • When Resend invite is clicked, a message pops up in the lower left corner indicating an email was sent:

        Reminder sent!
        An email has been sent to the user to complete their account activation

      • No email is sent to the re-invited user

      Workaround

      Add at least one Cloud Product to the Org (e.g. Jira or Confluence) before inviting/resending invites for users.

            Assignee:
            Aravind Kesavan (Inactive)
            Reporter:
            John A [Atlassian Support]
            Votes:
            1 Vote for this issue
            Watchers:
            8 Start watching this issue

              Created:
              Updated:
              Resolved: