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Type:
Bug
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Resolution: Fixed
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Priority:
Medium
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Component/s: Directory - Groups - Add / remove users
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Severity 3 - Minor
Issue Summary
When a customer creates an organization but does not add any cloud products other than Access, the UI indicates to the customer that they can add/invite users to the org and resend invitations for those users, but no invitation is actually sent.
Steps to Reproduce
- Create new Atlassian Organization as a new user
- Start a 30-day trial of Atlassian Access
- Do not add any other Products or Sites
- Navigate to Directory > Users
- Click Invite users
- Input email address not associated with an existing Atlassian account
- OR an email address associated with an Atlassian account which doesn't have any cloud product access
- Click Invite users
- Click Resend invite for any user in "Invited" status{}
Expected Results
- The user is added to the list of Users with Status of "Invited"
- An invitation email is sent to the invited user
- When Resend invite is clicked, a message pops up in the lower left corner indicating an email was sent:
Reminder sent!
An email has been sent to the user to complete their account activation - An invitation email is sent to the re-invited user
OR
- The user is added to the list of Users with Status of "Invited - Invitation not sent"
- No email is sent to the invited user
- When Resend invite is clicked, customer receives a message indicating that no email can be sent because there are no (cloud) Products linked to the Org
- No email is sent to the invited user
Actual Results
- The user is added to the list of Users with Status of "Invited"
- No email is sent to the invited user
- When Resend invite is clicked, a message pops up in the lower left corner indicating an email was sent:
Reminder sent!
An email has been sent to the user to complete their account activation - No email is sent to the re-invited user
Workaround
Add at least one Cloud Product to the Org (e.g. Jira or Confluence) before inviting/resending invites for users.