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Suggestion
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Resolution: Fixed
Issue Summary
There are situations where a company/organization has different departments with each their own Atlassian Organization and Cloud Sites. The departments all share the same domain but manage different users.
In the light of the Selective user claim feature release (https://jira.atlassian.com/browse/ACCESS-764), it would be useful that the same domain can be claimed multiple times by different Organizations, each claiming their set of users.
Currently, a domain can only belong to one Organization at a time, even if not all accounts have been claimed.
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
Hi everyone,
Just a quick update to let you know that this new feature has now been released to all customers.
If you experience any issues or have any new suggestions with this, please raise a new ticket so that we can investigate further.
Thanks,
Chantelle Liu
Atlassian Access Associate Product Manager
[AX-346] Multiple Selective user claim for same domain by different Organizations
| Component/s | Original: Domain Claim - Maintenance [ 66394 ] | |
| Component/s | Original: Domain Claim - Initial Setup [ 53302 ] | |
| Component/s | New: Domain Verification - Maintenance [ 80146 ] | |
| Component/s | New: Domain Verification - Initial Setup [ 80145 ] | |
| Key |
Original:
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New:
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| Support reference count | Original: 161 | |
| Project | Original: Atlassian Guard [ 18910 ] | New: Admin Experience [ 24210 ] |
| Description |
Original:
h3. Issue Summary
There are situations where a company/organization has different departments with each their own Atlassian Organization and Cloud Sites. The departments all share the same domain but manage different users. In the light of the Selective user claim feature release (https://jira.atlassian.com/browse/ACCESS-764), it would be useful that the same domain can be claimed multiple times by different Organizations, each claiming their set of users. Currently, a domain can only belong to one Organization at a time, even if not all accounts have been claimed. h3. Workaround Currently there is no known workaround for this behavior. A workaround will be added here when available {panel:title=2024/01/11 Update|borderStyle=dashed|borderColor=#4dabf7|titleBGColor=#4dabf7|bgColor=#d0ebff} Good news - the ability to verify a domain in multiple orgs, and claim unique users from that domain, is now available in early access! If your organization is interested in trying this feature in early access, please send me an email at *ayang@atlassian.com* along with your org ID and the domain that you’d like to verify so that we can evaluate your eligibility. {+}This feature is expected to be available in early access until the GA release in Q2 2024{+}. You can follow our [public roadmap|https://www.atlassian.com/wac/roadmap/cloud/multi-org-domain-claims?search=multi%20org&p=34230be2-ab] item for updates on the GA release. Cheers, Aneita {panel} |
New:
h3. Issue Summary
There are situations where a company/organization has different departments with each their own Atlassian Organization and Cloud Sites. The departments all share the same domain but manage different users. In the light of the Selective user claim feature release ([https://jira.atlassian.com/browse/ACCESS-764]), it would be useful that the same domain can be claimed multiple times by different Organizations, each claiming their set of users. Currently, a domain can only belong to one Organization at a time, even if not all accounts have been claimed. h3. Workaround Currently there is no known workaround for this behavior. A workaround will be added here when available {panel:title=2024/05/23 Update|borderStyle=dashed|borderColor=#4dabf7|titleBGColor=#4dabf7|bgColor=#d0ebff} Hi everyone, Just a quick update to let you know that this new feature has now been released to all customers. If you experience any issues or have any new suggestions with this, please raise a new ticket so that we can investigate further. Thanks, Chantelle Liu Atlassian Access Associate Product Manager {panel} |
| Remote Link | New: This issue links to "Page (Confluence)" [ 926423 ] |
| Remote Link | New: This issue links to "Page (Confluence)" [ 916374 ] |
| Remote Link | New: This issue links to "Page (Confluence)" [ 915169 ] |
How can I tell if a domain has been claimed by another organization?
| Resolution | New: Fixed [ 1 ] | |
| Status | Original: In Progress [ 3 ] | New: Closed [ 6 ] |
Hey 6ffdcfc4150d - users will always have the authentication policy assigned to them by the org that manages their account. In your example above, you're right in that user@org1domain.com
will authenticate based on the auth policy that Org 2 has assigned to the user as Org 2 manages the account. Even if the user is accessing a site outside of Org 2, Org 2's auth policy will apply. Other orgs will not be able to apply an auth policy to this user as they do not manage the account.
External user security is a feature that enables orgs to require an extra step of security at the point of content access (not login).
| Support reference count | Original: 160 | New: 161 |
f88495f47be4 I'm not sure if you can. I've used the feature now on domains that I knew were previously claimed by other Orgs (I know who they are and such already as well). But the only real indication that it was claimed by another Org that I recall seeing in the process is that there's a discrepancy between the All accounts column and the Available to claim column. There might have been something in the wizard that said it was already claimed, but didn't register for me because I knew they were already claimed.
admin.atlassian.com -> Settings -> Domains (can't include a screenshot unfortunately it seems)