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Type:
Suggestion
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Resolution: Unresolved
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Component/s: Directory - Service Accounts
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None
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3
Current Behavior:
At present, there is no supported method to convert a standard Atlassian account into a service account. This limitation can create challenges for customers who have already set up integrations or automations using regular user accounts, as they must either recreate these configurations or manage them under less-ideal account types.
Suggested Improvement:
Introduce a feature that allows administrators to seamlessly convert existing regular Atlassian accounts into service accounts. This would help customers maintain continuity for their integrations, reduce manual rework, and ensure best practices for account management and security.
- relates to
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AX-1953 Assigning and tracking ownership on Service Accounts in Atlassian Cloud for improved accountability
- Gathering Interest