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Suggestion
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Resolution: Unresolved
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None
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1
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Issue Summary
There is currently no user-facing way to change the threshold for the user count color indicators (blue/yellow/red) or the 80%/100% notification thresholds. These thresholds are set by Atlassian and are used to trigger notifications and UI color changes when your usage approaches or exceeds the purchased Enterprise user tier.
- Org admins are notified by email when usage reaches or exceeds 80% of the tier limit.
- The color coding on the User Counts page is: Blue (<80%), Yellow (80–99%), Red (100%+).
- Admins can opt out of the notification emails, but cannot change the threshold itself.
- If you need a higher user tier, you must contact Atlassian sales to upgrade.
Suggestion
Introduce a UI feature that can configure the user count alert threshold so it can be changed as per the administrator's needs.
- is related to
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AX-227 Provide API to retrieve all users that count as licensed users per product
- Gathering Interest
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COMMERCE-25 Ability to retrieve comprehensive billing information via REST API
- Gathering Interest
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CONFCLOUD-37100 REST API to retrieve users counting towards Confluence license
- Gathering Interest
- mentioned in
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