-
Bug
-
Resolution: Unresolved
-
High
-
10
-
Minor
Summary
Org Admins can't view the user profiles of users with access to a large number of products.
Expected Results
For the user profile to load.
Actual Results
The following error is encountered after waiting for 3 minutes:
Workaround
For checking the product access of an external user on a particular site and product:
- Clarify what groups are providing product access for the product
- Check in the Admin HUB if the user is a member of that group or use Get user groups from Jira API to obtain the group programmatically.
To check the product access of a managed Atlassian Account, you can filter the results returned by Get managed accounts in an organization, Organisation API or check the managed account profile in Admin HUB.
[AX-1109] Org Admins can't view users' user profiles with access to many products.
Pinned comments
All comments
All comments
Pinned by
Aneita
Hi all,
We have been working on some exciting changes to the user profile in Atlassian Administration. We’re introducing a more performant UI and the ability to:
The new user profile will be available in early access later this month. If your organization is interested in getting early access, please email me at ayang@atlassian.com
along with your organization ID so we can evaluate your eligibility. You can find your organization ID in the URL for Atlassian Administration (e.g. https://admin.atlassian.com/o/<organizationID>)
Currently, the early access is limited to organizations with the centralized user management experience. The new user profile will be available to those with the original user management experience later this year.
If you have any questions about this feature, please let me know.
Cheers,
Aneita