Issue Summary

After the new user interface, when we try to view a user's groups, the error shown in the attached screenshot appears.

This issue happens most of the time, which is making user administration difficult.

Steps to Reproduce

1. Go to admin.atlassian.com – Users
2. Select any user, go to Groups as shown in the attachment
3. Groups do not load and throws an error: 

   We’re not sure what went wrong

Expected Results

Groups must load without any issues.

Actual Results

The groups do not load and throw an error. In the HAR file, we see a 504 Gateway timeout error.

error: "Gateway Timeout"
message: "Response took longer than timeout: PT14S"
path: "/api/admin/v2/orgs/<org ID>/directories/-/groups"
status: 504 

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available