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  1. Automation for Cloud
  2. AUTO-829

Email Notifications for Item Queued Globally Limit

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    • Suggestion
    • Resolution: Duplicate
    • Service Limits
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    Description

      Issue Summary:

      The customer has set up 2 Automation Rules which will trigger once the Global Service Limit will reach 80% and 90% respectively. Post setting this up, some of the Automation Rules got Throttled with Event Type:

      Issues Queued Globally (50,000) but Customers didn't get Notifications for the same. 

      Root Cause: As per the Service Limits Documentation - https://support.atlassian.com/cloud-automation/docs/automation-service-limits/ , only Notifications are supported for the event type "Daily Processing Time (60 min per 12 hours).

      Recommendations to mitigate this issue for now.

      Feature Request: Please enable Notifications support for Issues Queued Globally (50,000) and other events considering the importance of Monitoring & Performance reasons. 

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              Unassigned Unassigned
              71d2afdab58b Kevin Sanghvi
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