Details
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Suggestion
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Resolution: Duplicate
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None
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Jira Software
Description
Issue Summary:
The customer has set up 2 Automation Rules which will trigger once the Global Service Limit will reach 80% and 90% respectively. Post setting this up, some of the Automation Rules got Throttled with Event Type:
Issues Queued Globally (50,000) but Customers didn't get Notifications for the same.
Root Cause: As per the Service Limits Documentation - https://support.atlassian.com/cloud-automation/docs/automation-service-limits/ , only Notifications are supported for the event type "Daily Processing Time (60 min per 12 hours).
Recommendations to mitigate this issue for now.
- https://support.atlassian.com/cloud-automation/docs/automation-service-limits/#Breaching-limits
- https://support.atlassian.com/cloud-automation/docs/best-practices-for-optimizing-automation-rules/
Feature Request: Please enable Notifications support for Issues Queued Globally (50,000) and other events considering the importance of Monitoring & Performance reasons.
Attachments
Issue Links
- duplicates
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AUTO-44 Make it easier to work within Automation Service Limits, e.g. increase Daily processing time and Hourly processing time, option to reset/increase limits, show how many components a rule has, option to manage notifications of % service limit reached
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