Create a "Stakeholders" smart value for the "Affected services" field.

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    • Jira Service Management

      Currently, we have some available smart values for the "Affected services" field. These available smart values do not include the "Stakeholders" field from a service.

      It would be nice to have a "Stakeholders" smart value, so we can interact with those users (add them to the "Request participants" field, for example) using automation actions.

       

      Workaround (Only on Premium/Enterprise):
      It's possible to use the "Lookup objects" action to search for the services from the "Affected services" field.

      Name in ({{"Affected services".Name.asJsonString}})

      Once we get the response from the above query, we can access the "Stakeholders" values using the following smart value:

      {{lookupObjects."Stakeholders"}}

              Assignee:
              Unassigned
              Reporter:
              Rodrigo Henrique (Inactive)
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                Created:
                Updated:
                Resolved: