Details
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Suggestion
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Resolution: Duplicate
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None
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Jira Service Management
Description
Currently, we have some available smart values for the "Affected services" field. These available smart values do not include the "Stakeholders" field from a service.
It would be nice to have a "Stakeholders" smart value, so we can interact with those users (add them to the "Request participants" field, for example) using automation actions.
Workaround (Only on Premium/Enterprise):
It's possible to use the "Lookup objects" action to search for the services from the "Affected services" field.
Name in ({{"Affected services".Name.asJsonString}})
Once we get the response from the above query, we can access the "Stakeholders" values using the following smart value:
{{lookupObjects."Stakeholders"}}
Attachments
Issue Links
- duplicates
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AUTO-828 Create a "Stakeholders" smart value for the "Affected services" field.
- Closed