Automation schedule trigger rules should get triggered at the exact scheduled time, if the tenant is not busy

XMLWordPrintable

    • Severity 3 - Minor

       

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Scheduled rules have a lower execution priority compared to webhook events from Jira. If a tenant has a large volume of events coming in this can cause a scheduled execution to be delayed. This is expected. 
      However, there is a delay of ~ 5-10 minutes while kicking off the scheduled trigger automation rule even when the tenant is not busy and there are not too many rules triggering at that time. 

      Suggested Solution

      The scheduled rule should be triggered on time without any delay.

      Workaround

      Try not to schedule multiple rules at the same time. As a workaround, you can schedule the rule ~ 5 min before the expected time. 

              Assignee:
              Unassigned
              Reporter:
              bkhandagale (Inactive)
              Votes:
              7 Vote for this issue
              Watchers:
              12 Start watching this issue

                Created:
                Updated: