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  1. Jira Service Management Cloud
  2. JSDCLOUD-15113

Automation action to link issue to Primary Incident in PIR

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      User Problem

      Currently, there's no way to link an incident ticket as Primary Incident via Automation.

      There are instances in which it'd be ideal for users/teams to be able to use Automation to identify whether an incident requires a PIR, by validating conditions and creating a PIR ticket if the conditions are met.

      Suggested Solutions

      Have functionality to link issue to Primary Incident.

      Current Workarounds

      Manually clicking Add PIR in issue view

              36bd3fea80e3 Makarand Gomashe
              7481a4925172 Rex
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                Created:
                Updated: