The following is a good feature to have

When an SD project is associated to an email, the mail handler will scan the mail contents to look for key words. Then they will auto-assign the tickets based on these key words. For example:

• If an email is received with the word ‘hardware’ the ticket will be automatically assigned to Anna Smith
• If an email is received with the word ‘software’ the ticket will be automatically assigned to Jim Jones
• If an email is received with the word ‘password’ the ticket will be automatically assigned to Anil Kim