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  1. Automation for Cloud
  2. AUTO-450

Automation rules send notification showing the UserID instead of the name after @mention

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    • Minor

      When the user creates a notification for when someone comments on an issue, using automation rules, if a user @mention other users on the comment, the that receives the notification is seeing the userID instead of the username.

      Steps to reproduce:

      1. Create an automation rule like the image attached
      2. Confirm that, in "more options", the send as field is configured with HTML.
      3. Save it.
      4. Now, mention someone in the comment.

      Expected results: The user receives the notification showing the user mention as a username or complete name.

      Actual results: The user receives the notification showing the user mention as userID.

        1. Screen Shot 2020-08-19 at 09.19.54.png
          Screen Shot 2020-08-19 at 09.19.54.png
          135 kB

            [AUTO-450] Automation rules send notification showing the UserID instead of the name after @mention

            Charlie Gavey made changes -
            Link New: This issue relates to AUTO-147 [ AUTO-147 ]
            Vipul Reddy made changes -
            Labels Original: Automation_Move_JSW New: Automation_Move_JSW jsw-s13
            Joy Chiu made changes -
            Status Original: Needs Triage [ 10030 ] New: Gathering Impact [ 12072 ]
            Charlie Gavey made changes -
            Component/s New: Rule - Edit Components [ 70298 ]
            Symptom Severity New: Minor [ 16130 ]
            Workflow Original: JAC Suggestion Workflow 3 [ 4344677 ] New: JAC Bug Workflow v3 [ 4382373 ]
            Issue Type Original: Suggestion [ 10000 ] New: Bug [ 1 ]
            Priority New: Low [ 4 ]
            Status Original: Gathering Interest [ 11772 ] New: Needs Triage [ 10030 ]
            Anusha Rutnam made changes -
            Component/s Original: Automation [ 68402 ]
            Key Original: JSWCLOUD-22773 New: AUTO-450
            Workflow Original: JAC Suggestion Workflow JSWCLOUD [ 4267029 ] New: JAC Suggestion Workflow 3 [ 4344677 ]
            Project Original: Jira Software Cloud [ 18511 ] New: Automation for Cloud [ 22610 ]

            Diego Leitao added a comment -

            As a workaround, you can replace:

            {{issue.comments.last.body}}

              with      

            {{issue.comments.last.body.html}}

            Diego Leitao added a comment - As a workaround , you can replace: {{issue.comments.last.body}}   with        {{issue.comments.last.body.html}}
            Rebecca Smith made changes -
            Component/s Original: Notification - Email [ 46553 ]
            Component/s Original: Jira Platform - Automation [ 60591 ]
            Component/s New: Automation [ 68402 ]
            Key Original: JRACLOUD-74989 New: JSWCLOUD-22773
            Workflow Original: JAC Suggestion Workflow 3 [ 3952221 ] New: JAC Suggestion Workflow JSWCLOUD [ 4267029 ]
            Project Original: Jira Cloud [ 18514 ] New: Jira Software Cloud [ 18511 ]
            Rebecca Smith made changes -
            Labels New: Automation_Move_JSW
            Ilenice made changes -
            Component/s New: Jira Platform - Automation [ 60591 ]

            Khalid Tariq added a comment -

            Is there a workaround for this issue until it is fixed?

            Khalid Tariq added a comment - Is there a workaround for this issue until it is fixed?

              Unassigned Unassigned
              a4d87f7c6c2a Guilherme A
              Affected customers:
              8 This affects my team
              Watchers:
              9 Start watching this issue

                Created:
                Updated: