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  1. Automation for Cloud
  2. AUTO-342

Using Confluence content in Service Desk Rules

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    Description

      Hello,

      I was looking into the possibility of using created Confluence Cloud (Con) content inside of Jira Service Desk rules 

      For example

      https://cdn.stardock.us/support/uploads/msedge_2023-01-26_13-59-04.png 

      There do appear to be smart values related to getting Con content but only if the rule itself just created a page:

      https://support.atlassian.com/cloud-automation/docs/use-jira-automation-with-confluence/

      But I can find nothing about getting existing Con content in a similar way.

      The reasoning for wanting this should be clear; any monkey like myself can write \ edit such Con content without ever having to mess with rules with each revision.

      If anyone knows of a way I have not found, I am all eyes.

      Thanks in advance.

      Sean Drohan
      Stardock Product Lifecycle Manager

       
      Joseph Chung Yin COMMUNITY LEADER Jan 26, 2023
      https://community.atlassian.com/t5/Jira-Service-Management/Using-Confluence-content-in-Jira-Service-Desk-Rules/qaq-p/2251892#
       
      @Sean Drohan 

      If my suggestion helped you, please click on Accept answer when you have a chance.

      I would also recommend you to reach out to Atlassian Support (https://support.atlassian.com) to file an ask.  I believe what you wanted to do makes a perfect sense as an enhanced functionality.

      Best, Joseph

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              7fec1a873ac2 Sean Drohan
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