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Type:
Bug
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Resolution: Unresolved
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Priority:
Highest
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Component/s: Trigger - Field Value Changed, Trigger - Issue Created
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Major
Issue Summary
Jira moved to an eventual consistency model, which causes problems with Automation because when we receive an event from Jira, eg an fields updated event, we look up related data from Jira with the assumption that if the event has been published to us, retrieving from Jira should show us the updated data.
With eventual consistency, this assumption is no longer true.
Steps to Reproduce
- None, it's random
Expected Results
Rules should not randomly fail due to missing Jira data
Actual Results
Rule fails with error "The flow actor doesn't have permission to view the event that triggered this flow", or other generic error.
Workaround
- If the failure is not on the trigger, adding a delay of a few seconds will usually help, however, there is no workaround if the failure is on the trigger. ; or
- If the automation triggered , but it have condition set up within the trigger , move the condition outside the trigger configuration.
- duplicates
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AUTO-2338 A race condition can exist when transitioning a work item on creation into the same create status
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- Closed
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- is caused by
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JRACLOUD-97427 Bulk issue creation leads to eventual consistency delays in Jira issue search results
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- Gathering Impact
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