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  1. Automation for Cloud
  2. AUTO-2067

Setting parent field value empty in Edit work item action does not clear value and rule status is shown as successful

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    • Severity 3 - Minor

      Issue Summary

      Setting parent field value empty in Edit work item action does not clear value and rule status is shown as successful

      Steps to Reproduce

      1. Create an automation rule with any trigger and make sure it runs for an issue that has a parent.
      2. Add an edit work item action and select the parent field from the drop-down.
      3. Leave the value blank to clear it.
      4. Execute the rule

      Expected Results

      Automation rule is successful, and it clears the parent field value.

      Actual Results

      The automation rule is successful, but the parent field is not cleared. Although the rule is successful, expanding each log shows an error message: "unable to run this component."

      Workaround

      Use advanced editing and use the below smart value to clear the parent field.

            {
                "fields": {
                  "parent": null
                }
              }
      

              Unassigned Unassigned
              3fec82897a63 Kamalesh Samal
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                Created:
                Updated:
                Resolved: