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Type:
Bug
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Resolution: Fixed
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Priority:
High
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Component/s: Trigger - Other
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Severity 3 - Minor
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Jira Service Management
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Warranty
Problem
Compatible Smart Values are no longer appearing in the smart value lookup within automation if we use conditions added to a trigger
Similar issue reported on community - https://community.atlassian.com/forums/Automation-articles/Unlock-Advanced-Workflow-Orchestration-With-These-New/bc-p/3059563#M1983
Steps to Reproduce
- Create a new rule
- Add a trigger(Work item created/transitioned)
- Add a "trigger condition"
- Pick "Work item fields condition""
- For example, lets configure that "status" equals "XYZ"
- Add an action such as "Add comment" and look up for smart values.
Expected Results
Smart values must be searchable to use.

Actual Results
No smart values relating to the Work Item appear in the search. Only the Initiator smart values.

Workaround
Ignore trigger condition and use a IF block as needed.