Missing compatible smart value suggestions when adding "conditions to trigger"

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    • Severity 3 - Minor
    • Jira Service Management
    • Warranty

      Problem

      Compatible Smart Values are no longer appearing in the smart value lookup within automation if we use  conditions added to a trigger 

      Similar issue reported on community - https://community.atlassian.com/forums/Automation-articles/Unlock-Advanced-Workflow-Orchestration-With-These-New/bc-p/3059563#M1983

      Steps to Reproduce

      1. Create a new rule
      2. Add a trigger(Work item created/transitioned) 
      3. Add a "trigger condition"
      4. Pick "Work item fields condition""
      5. For example, lets configure that "status" equals "XYZ"
      6. Add an action such as "Add comment" and look up for smart values.

      Expected Results

      Smart values must be searchable to use.

      Actual Results

      No smart values relating to the Work Item appear in the search. Only the Initiator smart values.

      Workaround

      Ignore trigger condition and use a IF block as needed.

            Assignee:
            Mehmet Çalışkan
            Reporter:
            Barkha Bansal
            Votes:
            1 Vote for this issue
            Watchers:
            9 Start watching this issue

              Created:
              Updated:
              Resolved: