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Bug
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Resolution: Fixed
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High
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Severity 3 - Minor
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Warranty
Issue Summary
When the Work item fields condition is used in Trigger, the condition is completely ignored. The automation executes without performing the condition check.
Steps to Reproduce
# Create a simple automation with Work item created trigger
- Add Work item fields condition to the Trigger
- Create some action in the Automation rule and enable it
- Create a new ticket that does not match the Work items fields condition
Expected Results
- The Automation rule should not be triggered as the conditions must be met before a rule is triggered.
Actual Results
- The Automation rule is triggered even if the condition is not met
Workaround
- Remove the Work item fields condition from the trigger and move the condition after the trigger component
- Use a if condition to continue execution of the automation rule.