Work Item Fields Condition in Trigger is Ignored in All Automation Executions

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    • Severity 3 - Minor
    • Warranty

      Issue Summary

      When the Work item fields condition is used in Trigger, the condition is completely ignored. The automation executes without performing the condition check.

      Steps to Reproduce

       # Create a simple automation with Work item created trigger

      1. Add Work item fields condition to the Trigger
      2. Create some action in the Automation rule and enable it
      3. Create a new ticket that does not match the Work items fields condition

      Expected Results

      • The Automation rule should not be triggered as the conditions must be met before a rule is triggered.

      Actual Results

      • The Automation rule is triggered even if the condition is not met

      Workaround

      • Remove the Work item fields condition from the trigger and move the condition after the trigger component
      • Use a if condition to continue execution of the automation rule.

            Assignee:
            Shubham Jaju
            Reporter:
            Gautham
            Votes:
            7 Vote for this issue
            Watchers:
            21 Start watching this issue

              Created:
              Updated:
              Resolved: