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Type:
Suggestion
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Resolution: Unresolved
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Component/s: Trigger - Other
Currently, Jira automation rules cannot distinguish or recognize comments added to issues via an incoming mail handler. This limitation impacts users who need to automate processes based specifically on comments originating from emails, as the automation rules treat all comments the same, regardless of their source.
Proposed Feature: Enhance Jira's automation capabilities to recognize and differentiate comments added via the mail handler. This functionality would allow users to create more targeted automation rules based on the source of the comment, improving workflow efficiency and accuracy.
- is related to
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JRACLOUD-95021 Ability to Distinguish Comments Added via Mail Handler for Automation Triggers and other reason of Identification
- Gathering Interest