Transfer user feature not working on deactivated/removed users

XMLWordPrintable

    • Severity 3 - Minor

      Issue Summary

      This bug was previously reported on AUTO-1136, which is currently closed. However, the problem is still happening, so I'm opening this new bug.

      When a user owns Automation Rules and it is deactivated. When you try to use the "Transfer user" feature, the deactivated/deleted user does not show in the user picker dropdown.

      Steps to Reproduce

      1. Suspend Access/Delete a current Automation rule owner.
      2. Go to Global Settings > System > Global Automation > Transfer user.
      3. Try to select the deactivated/deleted user from the user picker dropdown

      Expected Results

      Be able to select a user regardless of their account status if the user currently owns an Automation rule.

      Actual Results

      The user does not show up in the user picker list, which can be very inconvenient when hundreds of rules need to be updated.

      Workaround

      There are 2 workarounds:

      1. Manually update the owner in the rule details.
      2. Temporarily restoring access to the user, remove the user from any group they are on (to prevent unwanted access), transfer the ownership, and suspend access again.

            Assignee:
            Unassigned
            Reporter:
            Eliseu Pedro
            Votes:
            7 Vote for this issue
            Watchers:
            2 Start watching this issue

              Created:
              Updated: