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  1. Automation for Cloud
  2. AUTO-1806

When searching a Request Type in Automation only one is displayed

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    • Minor
    • Jira Service Management

      Issue Summary

      If there are more than one request types with the same name, when searching a Request Type in Automation only one is displayed. 

      Steps to Reproduce

      1. Have more than one request type with the same name in your project.
      2. In an automation rule, put an fields condition.
      3. Select the Request Type field.
      4. Try to filter by the request type name.

      Expected Results

      All the request types should be displayed even if they have the same name.

      Actual Results

      Only one result is shown.

      Workaround

      Use a Smart Value condition so the request type field's ID can be used. For example:

      {{issue.customfield_10010.requestType.id}}

      With this, you can compare it using the request type ID that you need. For example:

      To get the request type ID value, go to the Request Types page in your service project, select a request type, and check the URL for the ID.

              Unassigned Unassigned
              ad5abbdc65b1 Marco Velasco
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                Created:
                Updated:
                Resolved: