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Bug
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Resolution: Duplicate
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Low
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Minor
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Jira Service Management
Issue Summary
If there are more than one request types with the same name, when searching a Request Type in Automation only one is displayed.
Steps to Reproduce
- Have more than one request type with the same name in your project.
- In an automation rule, put an fields condition.
- Select the Request Type field.
- Try to filter by the request type name.
Expected Results
All the request types should be displayed even if they have the same name.
Actual Results
Only one result is shown.
Workaround
Use a Smart Value condition so the request type field's ID can be used. For example:
{{issue.customfield_10010.requestType.id}}
With this, you can compare it using the request type ID that you need. For example:
To get the request type ID value, go to the Request Types page in your service project, select a request type, and check the URL for the ID.
- is duplicated by
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AUTO-161 Automation fails when it has two fields with the same name/type, showing the error "Found multiple fields with the same name and type:" and Additional fields contains invalid field(s) in 'update' or 'fields' section. <field_name>"
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- Long Term Backlog
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