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  1. Automation for Cloud
  2. AUTO-1804

Email validation failed: email recipient count xxx > limit of 500

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    • Jira Software

      Issue Summary

      Atlassian Mail has moved the processing of bulk emails over to Amazon SES and it comes with the restriction of 500 recipients per email.

      Steps to Reproduce

      1. Create an automation rule with a Send email or Send customised email component
      2. Send email to a team/group with over 500 users

      Expected Results

      The email is sent

      Actual Results

      The below error is thrown in the audit log:

      Error: Send email
04/24/2025, 18:25:18

Bad Request - {"message":"email validation failed: email recipient count 615 \u003e limit of 500","validation_errors":[{"category":"invalid","field":"to,cc,bcc","raw_text":"email recipient count 615 \u003e limit of 500"}]}

      Workaround

      No workaround at the moment

              Unassigned Unassigned
              419e4a896960 Phumi (Inactive)
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                Created:
                Updated: