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Type:
Suggestion
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Resolution: Unresolved
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Component/s: Action - Send Email
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None
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Jira Software
Issue Summary
Atlassian Mail has moved the processing of bulk emails over to Amazon SES and it comes with the restriction of 500 recipients per email.
Steps to Reproduce
- Create an automation rule with a Send email or Send customised email component
- Send email to a team/group with over 500 users
Expected Results
The email is sent
Actual Results
The below error is thrown in the audit log:
Error: Send email
04/24/2025, 18:25:18
Bad Request - {"message":"email validation failed: email recipient count 615 \u003e limit of 500","validation_errors":[{"category":"invalid","field":"to,cc,bcc","raw_text":"email recipient count 615 \u003e limit of 500"}]}
Workaround
No workaround at the moment
- is related to
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AUTO-1066 User condition or using groups in the "to" address of Send email action doesn't work if the role has more than 50 members
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- Closed
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- Closed