"Send an SMS" "Send Twilio Notification" action rejecting smart values in To field

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    • Severity 2 - Major
    • Jira Software, Jira Service Management, Jira Work Management, Jira Product Discovery

      Issue Summary

      "Send an SMS" "Send Twilio Notification" action rejecting smart values in To field. When using a smart value in the To field and trying to update the automation rule, user gets "Please provide a valid international phone number." error

      Steps to Reproduce

      1. Create rule with a manual trigger
      2. Add a "Send an SMS" "Send Twilio Notification" action. Fill out the Account SSID, Auth token, From, and message body normally. For the To field, use a smart value like {{issue.phone number}} and try to update the automation rule

      Expected Results

      Rule updates as normal

      Actual Results

      Automation rule will not save and give error "Please provide a valid international phone number."

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            Assignee:
            Unassigned
            Reporter:
            Dereck Bearsong (Inactive)
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              Created:
              Updated:
              Resolved: