Problem Definition

I would like to be able to access the request-channel-type Field as a Smart Value:

• https://support.atlassian.com/jira-service-management-cloud/docs/what-are-request-channels/

This is accessible in JQL currently:

• https://support.atlassian.com/jira-service-management-cloud/docs/jql-fields/#Request-channel-type

request-channel-type IN (api, jira)

Suggested Solution

Provide this as an accessible Smart Value in Automation:

{{request-channel-type}}

Would return something like api, or jira, etc.

Workaround

The Request Channel Type is available as a Jira Issue Property, which means it can be accessed via this Smart Value:

{{issue.properties."request.channel.type".value}}

Alternatively, utilize Automation JQL Conditions to check the value when needed:

• Jira Automation Conditions