Uploaded image for project: 'Automation for Cloud'
  1. Automation for Cloud
  2. AUTO-1300

Re-Fetch Issue Data & Conditions: Allow Re-Fetch Issue Data within a Condition to apply outside of the Condition.

XMLWordPrintable

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Problem Definition

      With a Rule structured like so, where <Smart Value> has a value, and <Field> starts as empty:

      • IF Condition > <Smart Value> is Not Empty
        • Edit Issue Action > <Field> is set to <Smart Value>
        • Re-Fetch Issue Data Action
      • IF Condition > <Field> is Empty
        • <Actions>

      Both IF Conditions can be passed, because even if the first IF Condition sets the Field to a value, then Re-Fetches Issue Data, the second IF Condition will see that the Field is Empty even though it is no longer Empty, since the Re-Fetch is within the prior IF Condition.

      Suggested Solution

      Have Re-Fetch Issue Data within a Condition take effect outside of it.
      i.e. in the above example, have the first IF Condition's Re-Fetch Issue Data enable the second IF Condition's checking to recognize that <Field> has a value now.

      Workaround

      Place the Re-Fetch Issue Data Action outside of IF Conditions.

            Unassigned Unassigned
            992127aa63ec Payden Pringle
            Votes:
            1 Vote for this issue
            Watchers:
            5 Start watching this issue

              Created:
              Updated: