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  1. Automation for Cloud
  2. AUTO-1147

Set organization using reporter's email domain adds back previously removed users

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Details

    • Minor
    • Jira Service Management

    Description

      Issue Summary

      When a user was previously added to an org, but removed later, this Automation rule add them back in, even if the email domain does not match the name of the Organization

      Steps to Reproduce

      1. Add user to Organization A manually, where the name of the org does not match the user's email domain
      2. Remove the user from Org A
      3. Create new Automation rule and add Set organization using reporter's email domain action 
      4. Do not select Create organisation if it doesn't exist
         
        **
      5. Enable rule
      6. Submit a new request to a JSM portal as the user in step1.
      7. User was added back to Org A.

      Expected Results

      User is not added to an organization where the name of the org does not match the email domain of the user. 

      Actual Results

      User added to organisation they were previously member of.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

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              Dates

                Created:
                Updated: