Problem

When there are two instances with the same project key and connected to the Jira cloud for Outlook, the add-on displays both issues in the window below when it detects a text that matches the issue key. 

But it is difficult to find which issue belongs to which instance just by looking at it. 

 

The second issue is, the add-on is picking up from text which are not issues but part of a different file. such as : 

If the below this.PO1-281.zip is a zip file name and not an issue, Jira cloud for Outlook add on is picking it up. 

Suggested Solution

The first suggestion is:

To add the instance name next to the issue that the add-on picks. 

The second suggestion is: 

Having a better logic to pick the text from the email.

 

Workaround

There are currently no workaround available.