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  1. Atlassian Product Integrations
  2. API-724

Suggestions to display the instance name when multiple instances are connected through Jira cloud for Outlook addon

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Jira Cloud for Outlook
    • None

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      Problem

      When there are two instances with the same project key and connected to the Jira cloud for Outlook, the add-on displays both issues in the window below when it detects a text that matches the issue key. 

      But it is difficult to find which issue belongs to which instance just by looking at it. 

       

      The second issue is, the add-on is picking up from text which are not issues but part of a different file. such as : 

      If the below this.PO1-281.zip is a zip file name and not an issue, Jira cloud for Outlook add on is picking it up. 

      Suggested Solution

      The first suggestion is:

      To add the instance name next to the issue that the add-on picks. 

      The second suggestion is: 

      Having a better logic to pick the text from the email.

       

      Workaround

      There are currently no workaround available. 

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            [API-724] Suggestions to display the instance name when multiple instances are connected through Jira cloud for Outlook addon

            Bruce added a comment -

            Pre-Condition

            I have connected 2 sites of my company. Once is prod and one is dev. dev data sync from prod.

             

            Issue I am facing

            Addin->Send to issue, i search the issue key and pop dev issue only. So my comments are always go to dev environment but but I expected prod. 

            This lead to I cannot use this addin anymore.

             

            What I have Done

            I have tried to disconnect all sites and connect prod site only.

            But after I connect successful, still both 2 site visible and issue still existing for me

             

            Bruce added a comment - Pre-Condition I have connected 2 sites of my company. Once is prod and one is dev. dev data sync from prod.   Issue I am facing Addin->Send to issue, i search the issue key and pop dev issue only. So my comments are always go to dev environment but but I expected prod.  This lead to I cannot use this addin anymore.   What I have Done I have tried to disconnect all sites and connect prod site only. But after I connect successful, still both 2 site visible and issue still existing for me  

              Unassigned Unassigned
              3f0a72514d4f Asish Sinha
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                Created:
                Updated: