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  1. Atlassian Product Integrations
  2. API-564

When exporting Filter results using Jira Cloud Export Icon / Gadget the export crashes

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • Icon: High High
    • None
    • 1.0
    • Jira Cloud for Excel
    • None
    • Severity 3 - Minor

      Issue Summary

      The customer reports that when trying to Export results to Excel based on a Filter, the system hangs and then crashes with an error message.

      Steps to Reproduce

      1. Log into the Customer Environment
      2. Select a Filter 
      3. Click on the "Export to Excel" Icon
      4. After some time trying to create the export file, the process crashes with an internal message.
       
       
       

      There's a variation of this error when we try to export by using the same JQL saved in the Filter, but in an Advanced Search:

      RequestID: 142ae2a6-0941-426e-97c2-8a9beca1d1fbunable to start import job: rpc.CreateImportJob error: “403 Client Error”

      We have followed a few suggestions on revoking the Spreadsheet permissions and granting them again, and using the Excel Gadget instead, but with those the customer replied the behavior was the same.

      Expected Results

      The download of the created Excel export, with the results

      Actual Results

      The export crashes.

      Workaround

      No workaround is available.

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            [API-564] When exporting Filter results using Jira Cloud Export Icon / Gadget the export crashes

            Gabriele Franck added a comment -

            Closing this one as duplicated of API-561. Product team is working on a fix for this issue from there.

            Gabriele Franck added a comment - Closing this one as duplicated of API-561 . Product team is working on a fix for this issue from there.

            katlyn.scott added a comment -

            This is impacting our teams when exporting from Jira to Excel, as well as using the Jira Cloud for Excel plugin within Excel. 

            katlyn.scott added a comment - This is impacting our teams when exporting from Jira to Excel, as well as using the Jira Cloud for Excel plugin within Excel. 

              vsaienko Vitalii Saienko (Inactive)
              2cbc34056992 Michel Guedes
              Affected customers:
              4 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: