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  1. Atlassian Product Integrations
  2. API-561

Open in Microsoft Excel and Google Sheets - performance issues

    • Severity 3 - Minor

      Issue Summary

      When trying to open a Jira Issue Filter (list of Jira Issues) in Microsoft Excel, using "Open in Microsoft Excel" - or in Google Sheets, using "Opening in Google Sheets" the performance is degraded after the initial load and the page does not load on the initial action either and just shows a blank screen.

      Steps to Reproduce

      1. Log in to your instance
      2. Open Issue Filter View with several records returned in search. Example search (created >= -100d order by created DESC)
      3. Select Open in Microsoft Excel or Open in Google Sheets

      Expected Results

      When a new tab opens to https://jira-spreadsheets.services.atlassian.com/export-to-excel, results should prompt with excel product selection. Once a product is selected, creating a file prompt should not take long to download file.

      Actual Results

      Performance is severely degraded and also does not load on the initial action. It only opens a new blank tab and in a Jira there is a popup with verify and loading and does not download anything. Other reports of using this action takes several minutes to complete.

      Workaround

      As a workaround, the users can use the Jira Cloud for Excel app or Jira Cloud for Sheets. It essentially accomplishes the same thing as the export function but through other means.

      Another option would be to use the Export > Export Excel CSV option.

              vsaienko Vitalii Saienko (Inactive)
              374f558c9a00 Gerry Martinez
              Affected customers:
              64 This affects my team
              Watchers:
              73 Start watching this issue

                Created:
                Updated:
                Resolved: