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  1. Atlassian Product Integrations
  2. API-4

As a user, I would like to be able to create issue in Jira through my Slack Channel

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    • Icon: Suggestion Suggestion
    • Resolution: Deployed
    • None
    • Jira Cloud for Slack
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      Problem Definition

      At the moment, the built-in Jira Cloud-Slack integration does not support users to create issue in Jira through the slack channel

      Suggested Solution

      Add a feature which allows user to create issue in Jira through the slack channel

      Why this is important

      This feature would be helpful for users who would like to focus with their conversation in Slack, and provide better user experience.

      Workaround

      Use the following add-ons:

            [API-4] As a user, I would like to be able to create issue in Jira through my Slack Channel

            Akmal Harith (Inactive) made changes -
            Assignee Original: Akmal Harith [ aharith ]
            Akmal Harith (Inactive) made changes -
            Assignee New: Akmal Harith [ aharith ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3097178 ] New: JAC Suggestion Workflow 3 [ 3588375 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]

            K. Yamamoto added a comment -

            Hi daniel,
            The error below is likely to occur when you create an issue to the issue-type having any required field other than Summary.

            Oops! We tried to create an issue in Jira but weren't able to. Please try again or click the below button to manually create an issue.

            Please refer to JRACLOUD-72018 for further actions you can take to create an issue successfully via Slack integration.

            K. Yamamoto added a comment - Hi daniel , The error below is likely to occur when you create an issue to the issue-type having any required field other than Summary. Oops! We tried to create an issue in Jira but weren't able to. Please try again or click the below button to manually create an issue. Please refer to JRACLOUD-72018 for further actions you can take to create an issue successfully via Slack integration.

            Justin Goffinet added a comment - - edited

            Should update the plugin page with this functionality.
            https://qualpay.slack.com/apps/A2RPP3NFR-jira-cloud

             

            And maybe this post to avoid unnecessary searching:
            https://community.atlassian.com/t5/Jira-Core-questions/creating-New-JIRA-issues-from-slack/qaq-p/960008

            But seriously, great job, and thank you.

            Justin Goffinet added a comment - - edited Should update the plugin page with this functionality. https://qualpay.slack.com/apps/A2RPP3NFR-jira-cloud   And maybe this post to avoid unnecessary searching: https://community.atlassian.com/t5/Jira-Core-questions/creating-New-JIRA-issues-from-slack/qaq-p/960008 But seriously, great job, and thank you.

            Daniel Chodusov added a comment -

            Hi, I tried few times but still getting this:

            Oops! We tried to create an issue in Jira but weren't able to. Please try again or click the below button to manually create an issue.
            Is there any way how to try to debug the reason why it's not working? I have already tried reconnect the app from my workspace in Slack and Jira but it didn't help.

            Daniel Chodusov added a comment - Hi, I tried few times but still getting this: Oops! We tried to create an issue in Jira but weren't able to. Please try again or click the below button to manually create an issue. Is there any way how to try to debug the reason why it's not working? I have already tried reconnect the app from my workspace in Slack and Jira but it didn't help.

            Trevor Thompson (Inactive) added a comment -

            Hi jfrank471174063, the message action is called "Create issue from". It will show up automatically on all messages. It may be hidden under "More message actions.."

            Trevor Thompson (Inactive) added a comment - Hi jfrank471174063 , the message action is called "Create issue from". It will show up automatically on all messages. It may be hidden under "More message actions.."

            James Frank added a comment -

            Thanks Trevor! Question–will the message action show up automatically? The other two means are working for me, but I don't see the "Create Jira issue" message action.

            James Frank added a comment - Thanks Trevor! Question–will the message action show up automatically? The other two means are working for me, but I don't see the "Create Jira issue" message action.
            Trevor Thompson (Inactive) made changes -
            Resolution New: Deployed [ 16 ]
            Status Original: In Progress [ 3 ] New: Resolved [ 5 ]

              Unassigned Unassigned
              erezkyabdullah Ezra Alamsyah Rezky Abdullah (Inactive)
              Votes:
              24 Vote for this issue
              Watchers:
              36 Start watching this issue

                Created:
                Updated:
                Resolved: