• Type: Suggestion
• Resolution: Unresolved
• Fix Version/s: None
• Component/s: Jira Cloud for Outlook
• Labels:

  None

[API-142] Allow JSM customer to connect a Jira instance using the Jira Cloud for Outlook

Vitalii Saienko (Inactive) made changes - 08/Jul/2021 10:53 AM

Description

Original: h3. Problem Definition Users that are JSM customers on an instance can't connect the Jira cloud for outlook to the Instance since they don't have a license (JSM customer only). h3. Suggested Solution Allow the JSM customer to connect the instance with the Jira Cloud for Outlook to open tickets, as they normally do in case they have product access (License) on the instance. h3. Why this is important The Jira Cloud for Outlook is an add-on to help the users quickly open an issue in Jira. JSM customers should have this option as well.

New: h3. Problem Definition Users that are JSM customers on an instance can't connect the Jira Cloud for Outlook to the Instance since they don't have a license (JSM customer only). h3. Suggested Solution Allow the JSM customer to connect the instance with the Jira Cloud for Outlook to open tickets, as they normally do in case they have product access (License) on the instance. h3. Why this is important The Jira Cloud for Outlook is an add-on to help the users quickly open an issue in Jira. JSM customers should have this option as well.

Vitalii Saienko (Inactive) made changes - 17/Mar/2021 9:43 PM

Description

Original: h3. Problem Definition Users that are JSD customer on an instance can't connect the Jira cloud for outlook to the Instance since they don't have a license (JSD customer only). h3. Suggested Solution Allow the JSD customer to connect the instance with the Jira cloud for outlook to open tickets, as they normally do in case they have product access (License) on the instance. h3. Why this is important The Jira Cloud for Outlook is an add-on to help the users quickly open an issue in Jira. JSD customer should have this option as well.

New: h3. Problem Definition Users that are JSM customers on an instance can't connect the Jira cloud for outlook to the Instance since they don't have a license (JSM customer only). h3. Suggested Solution Allow the JSM customer to connect the instance with the Jira Cloud for Outlook to open tickets, as they normally do in case they have product access (License) on the instance. h3. Why this is important The Jira Cloud for Outlook is an add-on to help the users quickly open an issue in Jira. JSM customers should have this option as well.

Vitalii Saienko (Inactive) made changes - 17/Mar/2021 9:42 PM

Summary

Original: Allow JSD customer to connect a Jira instance using the Jira cloud for Outlook

New: Allow JSM customer to connect a Jira instance using the Jira Cloud for Outlook

Katherine Yabut made changes - 19/Sep/2019 5:42 AM

Workflow

Original: JAC Suggestion Workflow [ 3387701 ]

New: JAC Suggestion Workflow 3 [ 3588355 ]

Lele (Inactive) created issue - 19/Aug/2019 9:10 PM